It will be difficult to provide any assistance without at least basic information. What product is the customer using? What is the Fileshare / FHREDIR configuration?
It would be best to open a Support Incident to track the issue.
It will be difficult to provide any assistance without at least basic information. What product is the customer using? What is the Fileshare / FHREDIR configuration?
It would be best to open a Support Incident to track the issue.